Friday June 15, 8:17
AM
Taxi companies
responding well to evening call bookings
SINGAPORE: Taxi companies have improved their response time to
evening call bookings, according to performance indicators that
have been used to monitor their performance since January.
This was revealed on Thursday during the launch of the "Helpful
Cabbies Campaign".
The Land Transport Authority has been monitoring the response and
despatch times of the taxi companies to incoming calls.
In the first quarter of this year, four cab companies had failed to
meet the requirement of answering at least 80 percent of their
calls in February.
The companies were ComfortDelGro, CityCab, SMRT and Yellow-Top
Cab.
But since then, cab companies have made an improvement.
Raymond Lim, Transport Minister, said: "The results for April 2007
show that all the taxi companies were able to meet the new service
requirements after making the necessary adjustments over the
quarter from January to March."
ComfortDelGro has also launched a campaign to encourage taxi
drivers to be more helpful and to go the extra mile at the
following five locations IKEA Alexandra, IKEA Tampines, IMM in
Jurong, the Woodlands Checkpoint and the Tanah Merah Ferry Terminal
by helping passengers with their bulky items.
The company has even assigned eight service officers to conduct
scheduled spot-checks at these locations a few times a week.
ComfortDelGro added that about 40 percent of their taxis have the
ability to open their doors automatically, but it is not possible
to track how many drivers are actually using that function.
The transport company also plans to launch a similar "Helpful Bus
Driver Campaign" in two to three months.
- CNA/so