consumers are not asking to be treated like kings.
in my case, asking for better services is merely asking to be
treated like a paying customer.
i done my part as a customer to greet the driver when i board with
a simple "hello", followed by "uncle, this is where i want to go",
and alight with a simple "thank you".
all i hope in return is having the cab drivers to acknowledge my
instructions and carry them in professional manner and express a
simple thank to reminds me i am the customer here.
unfortunately, beside SMRT cab these days, most cab drivers give me
a feeling that they are unhappy to even have a customer. i
understand some could have a bad day but what are the odds of
having so many of them?
some can remain mute for the entire journey and makes u puzzle if
they could comprehend your directions.
some make the wrong turn but offer no apology and never initiate a
discount in cab fare.
i have this tendency of telling cab drivers my destination as soon
as i board the cab and some could just move off and then ask you
how to get there.
some could even talk to you in such a tone as if i owe him a
living.
all these are just tips of the iceberg as there are even more
frustrating stories on busybody and sleepy drivers.
but nothing beat standing in the middle of the road seeing empty
cabs passing you by with on call sign when u hope to get to your
destination at the soonest.
i understand the rationale of earning more with booking charges,
but being choosy with customers is a form of bad customer service
as a whole. top that off with poor availability in booking hotline,
it is no wonder the entire taxi service level is nowhere near the
satisfactory level, let alone asking for tips.
nevertheless, i would still like to compliment a handful of cab
drivers who are honest and polite. it is a pity that their
professionalism are being undermined by greedy taxi companies and
fellow black sheeps.
