The Windows Vista features that will most benefit end users are
likely to cause a flood of calls to enterprise IT help desks, it
was claimed today.
SupportSoft predicted that one of the main areas in which end-users
are likely to experience problems will be dealing with Vista's
security features.
End users could experience problems such as blocked access to
custom applications owing to enhanced security features in Windows
Vista, which are intended to ward off security threats.
The revamped user interface in Vista is also likely to cause
problems as users experience confusion with navigation and finding
files.
Additionally, even if an end user's PC is 'Windows Vista
Compatible', loading the new OS could lead to a degradation in
system performance owing to the platform's new and enhanced
features, SupportSoft warned.
"Most large companies will wait to deploy Windows Vista across the
enterprise, but that does not mean that the help desk should not
anticipate calls from end users about Windows Vista long before
planned deployment," said John Ragsdale, vice president of research
at the Service and Support Professionals Association.
"Enterprises that do not have lock-down environments will
inevitably have end users who will self-install Windows Vista and
experience issues, resulting in help desk calls."
Cadir Lee, chief technology officer at SupportSoft, added: "Windows
Vista is one of the largest and most comprehensive software
releases ever distributed.
"While Microsoft is introducing significant new improvements, any
major change like this causes an increase in help desk
issues.
"The enhanced security and management capabilities of Windows Vista
make sense for enterprise-wide deployment, but large corporations
must make sure that their help desk is fully prepared prior to a
company-wide deployment."
