just my point of view. here is the story first.
my friend lost her adult ez link card and she just topped
it up. coincidentally she applied for ez reload by giro which link
the ez link card to her bank account. so she waited for the
application letter as it contained the ez link card number.
my friend tot that since ez link card is all computerised, they
will be able to track down each and every card. furthermore, to
refund an adult ez link at any office, one's identity will be taken
down.
after she received the letter, she called the ez link hotline
and reported the lost of adult ez link card with the card number.
however the customer officer replied that unless she activated the
ez link reload, they were unable to do anything. not even to track
down the last transaction.
will ez link not be able to track down even the last
transaction? afterall its all computerise. then wat is the purpose
of recording down the identity when one refund an adult ez link
card?