from the customer point of view so be quite happy especially
greeted by pretty staff. from worker point of view should be quite
sian.
I have this personal experience at Kbox. When i reach the
counter, I was attended by a normal looking lady staff which
greeted me with a broad smile. I was quite pleased with it because
she looks very sincere and natural when she greeted me. however,
the moment i walk away, her face change immediately to a less
responsive mode.
I was amazed by the rate of change, as it is better than the
acting skills of any actresses. Therefore, curious of her amazing
change of reaction in such a short time, i walk back to her and ask
her how she did it. she replied me frankly that she did it to every
customer, as she has to repeat the same sentence that she said to
me earlier (greetings) for countless time daily.
My conclusion is this, it is absolutely normal for the staff to
behave in this manner. Sometimes we do that at our own work as well
when we are facing our colleagues.
