I have some queries about what IDA Consumer Protection and CASE
do on certain cases whereby it is not mentioned on their
website.
I was verbally abused by a telemarketer from: -
Global Trends Services
Address: 11B Lor Telok Singapore 049024
Telephone: 6535 3659
It took me great length to find out the company's number as the
telemarketer uses a different number 6534 4625.
The telemarketer called me and asked me to answer 4 question and I
complied. She asked me if she should address me by my last name and
i just en (meaning yes). And she continued by asking me just
address me by my last name and I replied with 'en'. Straight away
she swear at me (vulgarities) and slam down the phone. I was taken
by surprised.
Firstly, how did they get my number? Secondly, she swore at me and
slam down the phone when I didn't even do anything. I called
service 100 and Singtel for help. They couldn't find the company's
main line.
Anyway after much searching through the net, I found some info from
forums which people had encounters with them. They are basically
Time Share company or engaged by one.
I called the company and a senior staff picked up the phone, and I
told her that one of her telemarketers swore at me. She asked me
what time did I received the call and I told her and she straight
away answered by saying that the girl has been sacked. I did not
even give her the number of the telemarketer or my phone number. I
asked her if this is Time Share and she said yes. Basically, she
kept telling me that the girl has been sacked even before I called
for her own convenience. Guess what happened in the end when I
tried to reason with her that I just need her to tell the girl to
call me and apologize and that I know how Time Share works. All I
need is just an apology. She hung up on me. I called back 2 times,
she just did the same thing but the 2nd time she just pick up the
phone and put it on a table.
Maybe to some of you is no big deal, but to me, it is an
harassment. I was nice enough to agree to answer her questions
since she said it is only 4 questions. The company itself acted in
similar ways except no vulgarities were thrown at me.
Do IDA Consumer Protection and CASE help people with such cases? If
they don't then more and more people will encounter the same thing.
Our privacy (mobile number) are sold to them by unknown methods
without our approval. I mean it is OK to receive such calls but it
is the first time I was verbally abused. After calling the company,
I know there is no where to turned to for help. Thus, I am seeking
help and information from here.