Singtel Over Charged and NO Refund

cheekhen SG

I subscribed to Singtel Super Value Plan (no phone, pure plan) for about a year, has always been charged $14+ a month, and i seldom checked my statement as is all via GIRO.

But 2 months back i just found out that Singtel charged me $26+/month for the same plan!!

I called 1688 to clarify and request NOT TO GIRO me on that wrong amount, the girl acknowledge their fault, and said will get back to me .... as expected 1 month+ over still no news, that amount still charged to my account.

So called again .... another girl acknowledge their fault, and PROMISE will refund me the $$ .... but next bill comes STILL no refund!!

Totally fed up with Singtel, How can they treat 'Billing Error' so lightly (meaning it happens so frequently?) .. and charge my GIRO even though they know the amount is calculate wrongly.

So you guys out there be aware of Singtel bill, better check through every items ... and if u on GIRO .... good luck

maxsee SG

Stop paying by giro....lol

skythewood SG

always follow up with email. Got email can trace, got records, they cannot run. If they don't answer, or anyhow answer, can forward the email to straits times, sgforums, whatever...

After i send email, i don't need to call them, THEY will call me, and they rebate the overcharged amount to my bill the next month...

^Acid^ aka s|aO^eH~ SG

always ask for the name of the person speaking to you...

Nelstar SG

Stinkel Terrorkom. I switched to M1 for my mobile after their wonderful service.

dukedracula SG

i've never paid anything by giro....it's not foolproof...

FireIce SG

maybe the promo over and u have to pay the orig amount?

anyway, ST billing always cock up
have to check thoroughly
and the refunds and stuff can take 3 mths to iron out fully
just keep calling 1626 and press them

lianamaster SG

I dun pay by GIRO liao.

FireIce SG

i use singtel mybill and pay by giro-on-demand

coolgeek84 SG

Even I had a bad experience with them. They had "unknowingly" charged me for some extra Value Added Services that I had never requested for! Their bills are made in such a way as to confuse users I feel.. Really lousy service..

Am with Starhub now. At least their bills are straigtforward to understand and does not need guessing,

Nelstar SG

Am with Starhub now. At least their bills are straigtforward to understand and does not need guessing,

Ask them to roll back the charges.

It is possible because it is not stated in their clause that they can impose an additional service on you.

TannedGal SG

go to singtel.. scream and shout at them,. it works.. trust me

likeyou SG

To TS, change your bank account. (so that they until to deduct thru giro) Then go singet and demand for compensation.

likeyou SG

I am using singtel, better check my statement and bank book.

FireIce SG

and they oso gib u berfday cake?

Xcert SG

they upgrade already...now using 1688....

Once I had to call and check on my own line to see if there has been any overseas calls made that day...singtel took a supervisor and 3 days to get back to me...and that was after I called again to chase.

Their customer service really CMI...

Fantagf SG

Singtel is very good in overcharging just like Starhub. paid already, the stupid money face starhub still insist that I owe them money

Singtel, STarhub all the same, under same same Temasek.

likeyou SG

I am applying for m1 line soon.

Fantagf SG

I am applying for m1 line soon.

Be careful with M1, they are no better. I gave up on them. When I called them to terminate my line, they were very nice and told me that M1 will refund me whatever amount. Then the next month, instead of refunding me, they demand for payment. In fact I paid to the period which I did not use their line I don't see the reason to pay them,instead they should pay me the balance.

Cheat, M1!

ColorColor SG

we have onli these few HP services. what to do. usually demanding to speak to the manager, scream at them things work out fine in the end. just so irritating lor.