Maybe because I did not state that, our staff had already opened
the main door, and there are at least 3 staff there waiting for the
paramedics, and to lead the way to the resident.
I am NOT trying to push blame here, and by the way, I
admitted in earlier posts that my staff was at fault
initially. The reason I posted here is not asking everyone
single one of you to side us or to side the paramedic. I am just
posting here to let people know that there is this kind of
paramedic who is rude and has no sense of urgency when he
reached.
My point here is, he can do his job first before quarrelling
with the staff. He can do so after he saw the resident
and ensure that the resident is fine.
I agree that it's human error. I totally agree that it takes two
hands to clap. It's my staff fault at first, but don't you think
the paramedic reaction was doublely rude? Plus, he took his own
sweet time despite there is already another staff there
waiting to lead the way, the staff rushed ahead, expecting the
paramedic to follow, when the staff turned around, no sight of
paramedic. If you call this professionalism, I got nothing to
say.
By the way, from the beginning the topic was not about we
thinking that the ambulance was late.
To viciouskitty: You questioned my attitude of talking about
that paramedic's attitude, what about yours? Your attitude
wasn't any better. I didn't posted this to want anyone to take any
sides.
To giggs011: I never posted without thinking that the whole
world has done me wrong, I didn't expected you to be taking any
sides anyway. I didn't want that paramedic to be kan cheong
spider , but at least has some sense of urgency.
So you mean my resident should die due to the failed anger
management of both staff and paramedic? It's just one remark and it
incurred wrath?
I know that a choked person will die within 3-10mins. So no
point for an ambulance to come, so what then? I should just
call for a hearse? Talking about anger management, the
paramedic maybe stressed and upset over something that had happened
earlier, but the staff who attended just saw that resident who
is near death. One anxious plus scared, one stressed. Both clashed.
But think about this, when you anxious, won't you raise your voice
slightly? I know staff was wrong to question about the
arrival time, but when you are worried, won't you feel that the
time is extremely long?
I am NOT saying that the ambulance is wrong to arrive at that
time, and I am Not saying that the paramedic is wrong to rant
back at the staff. What I am saying is, he should at least go save
a life first before ranting. If he had ranted yet walked
faster to save the resident, then I would not have posted this at
all. Maybe it's my language skills which is not
good, as many of you had misunderstood my point, for this I
apologise.
Sigh..... once again, everything I said still applies....
I am really not on anyone's side; I am just trying to see both
sides of the coin. For all you know the paramedic was already very
tired and stressed out from having to literally rush from emergency
to emergency with no real rest. And do you know how heavy and bulky
the stretcher/ paramedic bag / all the other equipment are?
I know I'm speculating, but at times like this, you might as
well give the benefit of the doubt.
Say what you will, but the human factor still applies. You want
to say that the paramedic should have waited to rant, but it still
takes a lot of effort to hold back all that when someone has pushed
his buttons hard. You don't know what the paramedic had been
through prior to taking your case, so I suggest just giving him the
benefit of the doubt.
The bottom line is, all this would not have happened had your
staff thought about all this from a rational viewpoint and not done
a number on him. Sure, the paramedic was wrong to blow up in that
way, but that was because he was ignited and not because he
self-combusted. I'm not saying that your staff had no right to be
tense, but like it or not, his/her rude outburst was the trigger
for all this.
And really, by posting in this forum.... what do you aim to do,
actually? If you really want an investigation to be conducted on
the paramedic's conduct, then you should be going to the SCDF on
this. How is what you're doing right now any more professional,
really?
This is my last post on this thread. I'm outta here.
