Not world class but still considered quite good. They need to
improve on their frequency alot and stop screwing
people with crossover train during peak hours because I feel that
it make things worse, if you can't meet the 2 minutes frequency
with your current amount of train than admit it. The off-peak
frequency also very jialat, fix that too and please be truthful
don't hide trains that take longer than 6 minutes to arrive. The
whole system also need serious overhaul especially the EWL &
NSL.
For trains, since they profit so much, install TV and don't off
it, instead put ads. Really seriously take good maintenance of the
train information system. The seats please change to those OC's
type of seats, no more plastic, I know cloth attract dust.
And last but not least, do something about the stations, they
don't look like they have any historical value in them so no point
in keeping them. Maybe applying the art concept like the NEL &
CCL to EWL & NSL could help. Also remove unecessary
announcement, it makes the journey much more peaceful.