This is SMRT, what were you expecting? World class service? The
entire planet can die laughing at the thought of that!
Saw Phaik Hwa doesn't even seem to care about the quality of
SMRT's transit services anymore; all she probably has in her brains
is about how to make bigger, fatter profits from us suffering
commuters.
I assure you, she can continue her profiteering ways, and the
commuter revolt is going to happen sooner rather than later.