It is so confusing to point Passengers to Platform D for
transferring to EWL service to Pasir Ris, especially the tourists.
There is no big and obvious sign in the station that state what
platform D really is. I still prefer the old announcement which is
clear and straightforward. I really don't know what the fck is in
SMRT's mind.
At Jurong East, it says " Jurong East Interchange. This train
terminates at this station. Passengers travelling towards City Hall
and Pasir Ris, please transfer at platform A on the left.
Passengers travelling towards Boon Lay, Please transfer at platform
B on the right.". Annoucing to alight at the left or right is
enough. Most of us will not bother weather its called Platform A or
B.