orionlight SG I am currently a jc1 student, then my student concession expired liao, even the General Ticketing Machine can't extend my concession.Then i lanlan call up their customer service hotline and request that they extend my concession.They say ok and i even asked my jc to update my information and fax to them.Last thursday, they called me to tell me that my card concession has been extended today and i can do it at any GTM.Now when i tried to extend my concession just now, it can't.Bo pian, i call up their customer service hotline and they tell me that some grandmother grandfather story that they lost track of my case and have to refer back to their department, then they tell me that the particular department is not working today and i'll have to wait a few more days for them to get back to me nd t.I was like WTF?! and nearly shouted at the CSO , now i have to keep on paying adult fare and as a student, it is really a heavy burden to me as my pocket money is not really alot I am really pissed off with SMRT .So much for their service and efficiency .F*** them
orionlight SG can you take some time and read my story before making snide comments . It makes you look stupid
kenneth88 SG I think youre getting pissed off with the wrong party. SMRT is only a transport operator, and they don't handle ticketing. Ticketing and ticketing machines are handled by TransitLink.
brotherchen1982 SG The best way to fix your student concession card is go those card replacement office & tell them what happen. My student concession card also got such problem before & I lanlan has to go the Transitlink Office at Buona Vista to replace my card...
SBS9889U SG Maybe you can take bus instead of MRT, bus is 55 cent you can try your luck, most of the chances is EVEN IF the BC wan to see ur card, then let him see loh, unless some really extra BC want you to tap your card. If you very free, you can ask both the SMRT Staff at the control office at any station and the transitlink office people come out discuss discuss and make them let you pay concession fare
SMRT 32373238 SG that reminds me... i had a Pri 6 student fren who was really big size last time... got one weekend his EZ link no $$$ so bo pian pay cash 55cents... but then the mother-loving son of a father BC don believe he student, KB so much and made him pay adult fare....
Volvo Olympian SG Well , this happens to me last year on Service 99 in fact TWICE with the same BC , first of all i show him my EZlink but in the end he force me to pay adult fare , wtf..
orionlight SG called them today and still say inquiring on my case more than a week already wtf?! , say will call me back next few days, really getting frustrated as i take alot of mrt and buses(i tried paying student concession fare for buses using cash, no problem so far with any BC), but the mrt fares are taking a toll on me as i'm not really rich .Anyone suggest how i should f-them up down left right centre so as to get things moving on their side
brotherchen1982 SG Go down to the Transitlink Office at tell them how happened instead of calling cos so many people calling Transitlink Hotline. I got it all settled in 2 hours with a replacement card done.
orionlight SG u mean their office at buona vista?if like what you say can really settle within two hours, i will gladly make the trip down.I don’t want to make a wasted trip down
kenneth88 SG Nah... That was in the past ba? They've got service counters around the whole island now.
