This is what happened today @ True Spa
I held a gift voucher to enjoy hydrobath and full body massage
for two and made the appointment two weeks ago.When I got to True
Spa today, I was told that my name was not on their appointment
list. Strange! True Spa gave me a reminder yesterday but I am not
on appointment list. Screwed up!
After 30min of arguement, we could finally enjoy the gift
voucher. After the spa service, I experienced the most
discriminating customer service I ever had.
The lady who I had been talking to for appointment and reminder
came to meet us. She is a sales personnel. After apologising her
mistake for ASSUMING that I was on free trial voucher (though I had
repeated what was written on the gift voucher on phone), she asked
if I am Malaysian. I didn't dress up for spa session (who would?),
or hold a branded bags but that does not mean I am Malaysian.
Neither do I speak with Malaysia accent like her who mentioned that
True Spa has another branch at 'gabbage'.
But never mind. I gave her a chance to tell us about the package
that she was promoting.
When we told her that we need more time to consider the plan
because we don't have much time for spa, she said the following in
mandarin with her malaysian accent.
"Alot of our customers at True Spa are doctors, lawyers and
professionals, they are so busy, flying around and they have time
to spend at Spa. Then you, who work fixed office hours, should have
time to spend at spa".
She has obviously judged and discriminated us. She needs to step
outside her tiny world at True Spa / kampong to see the real
Singapore society. Doctors, lawyers and other professionals are not
the only group of people who can be busy.
When we declined to sign up, she revealed her 'charcoal' face
and walked off with an attitude.
That is the service you will get True Spa.
DISCRIMINATION.
SQ 3169