We have signed up MIO home package in end November 2009, but
until now mid january 2010, we still do not have the phone line and
broadband ready.
Singtel technicians had come to our place 3 times, issues still
do not resolved. The customer service personnel wanted us to agree
the $600 termination charge before she would transfer the line to
the termination department. They wnat the consumer to pay their
mistake even you did not enjoy any of their service.
Also, their sale personnel can promise you anything but never
keep their promise. Sale personnel, TERRENCE, has promised to
terminate our subcription if the issue did not resolve after 3rd
appointment. But this person seemed to be disappeared from this
world, nothing is heard from him.
Today, the technical department manager, MS MINA, has informed
us their system has showed all problems have been resolved, ask us
to test once we get home. It is simply a bull shit and waste of our
time.
To our disappointment, SINGTEL, which boost to have the best
technology and widest coverage in the nation, cannot even plan and
coordinate a simple installation for a household. They keep on
wasting consumer time and do not fulfill their duty, the work is
just simply monitored the computer screen