For M1 mobile broadband, well I believe they are using satellite
connection, that's why it seems sluggish/unresponsive at times
since it takes time for data to travel. Customer service wise, I'm
not sure.
For M1 and Starhub fixed line broadband, I'm not sure yet.
For Singnet, connection get dc-ed sometime for whatever unknown
reasons. Customer service? As you can see from the above replies, I
won't say it is bad.... It is so bad that I don't know use which
word to better describe it.
There were a period of time when the disconnection was so bad
(dc a few times a day) and I tried calling them several times to
complain. The customer service officer keep on saying that their
system shows no sign of disconnection and refuse to send someone
down to check my line and give me the same bullshit solutions like
"turn off your router and turn it on again" every time I call them.
I'm like WTF?
In the end, I gave up. After the odex saga, I'm more sure with
my decision to hop to other service provider when my contract ends
if circumstances allow.