I attended a exhibition at Suntec city IT Show on 30 August
2008. Unfortunately, my experience of the product trying was
totally spoiled by the OTO sale staff. I am disappointed because
his behaviour was totally selfish and unconsiderate of other people
fealings.
It happened during the time I was sitting and experiencing your new
product (back massager), the sale staff just right beside me and
was talking with another 3 philippine customers, so I didn't want
to distube him. However, he suddenly come to my chair and pulled
away my power cable from the equipment and it was stopped
rightaway, I was so shocked at that moment as my brother also
watched it too.
He seem never learnt how to be polite? he was not even asking or
saying anything to me first. OK, I understand he was using the
power cable to test another same product to his current customers.
then I keep siting there for another minuate and see whether he
will plug it back for me. No he didn't, he just keep ignoring me
all the way, I was sitting there like a stupid person. After that,
I decided to stand up from the sit and watching him for more than 2
mins, but he still keep ignoring me again as usual, I didn't scold
him but I took a picture of him.
I wonder anyone know who is sale person in the picture? how
can someone ignore a customer like this way, he seem never learnt
how to be polite in school. from the beginning to the end, he
didn't even look at me. maybe he think I was shopping around and
would not buy anything from there. Before I leave the OTO booth, I
walked infront of him and told him directly: "I was really
disappointed with your behavior", think what? he showing me a face
which he doesn't matter.
Infacts, I am a real OTO customer and even purchased 4 products
from their company like Eye Massager, Trimax 808, Spinex massager
and Blood Pressure Monitor. Anyway, I believe the customer service
training courses they provided is surely good enough, only thing is
the personal attitude and behavior was not easy to be changed. I
was just the unlucky person in the wrong place at the wrong time.
This my bad but valuable experience about OTO.
I wonder is there anybody here have the same experience like me
in IT show or any other places else?
