Take out your handphone, pretend speaking to someone.
You: Ms XXX, help me transfer the line to XXXX sec/pri school's
discipline master.
You: Hello, I would like to make a complain about your students
misbehaving in MRT. It has seriously disturbed me and other
commuters.
You: I hope not to see this again next time, please, your sch's
image is at risk.