I'm starting the thread to talk on an unreliable after sale
service I experienced over a company that install
additional window lock for sliding windows. They are fixed at
bottom corner of sliding panel and press down to lock. The
potential customers for those fixtures are HDB flats with windows
along the corridor, like 3/4 room flats.
After the salesperson Michael is willing to
a lower price of 3 locks for $80 (initial $100), my mother
agree the deal and we install these locks. Subsequently, one of the
lock is damaged and she called Michael quoting the
reference no. of invoice. He agreed to trace this transaction
and revert later but no reply came.
Subsequently, my mother called him again on saturday when
he says he'd be going Hougang at night so he'd probably come round
to my place which is nearby. Eventually no reply was heard. Of
course, the 2nd occasion is a saturday and maybe after office
hours so we wouldn't hold it against him but agree to leave it to
weekdays. We shall wait to see if he reply and consider what to do
next.
The invoice stated one year warranty for installed products. The
main issue is that the company doesn't seem to see responsiblity to
do repairs by leaving customers to wait, not replying in due time.
I wondered if they really honour the promise of one year
warranty.
Since we haven't do any formal report to CASE and this site is a
public forum, I decided it better not to name the company. The main
point is to share with people especially HDB residents with sliding
windows along corridor to be careful and ascertain warranty issues
prior to installing such fixtures.