they lealli deserve a boycott.
Oct 6,
2008
Krall fans see
red
Responses from event
organiser KBO Asia to their requests for refund contain swear
words
By
jocelyn lee
Some who
attended the Diana Krall concert at Fort Canning Park were unhappy
about the change in venue and noise disruption from the F1
race.
Fresh
complaints have surfaced about the organiser of the Diana Krall
concert that took place two weeks ago.
Concertgoers
had complained about the cheap red and white plastic chairs
provided, the noise disruption caused by Formula One cars and the
change in venue from Marina at Keppel Bay to Fort Canning
Park.
Now,
two concertgoers are unhappy with the rude e-mail responses they
have received from KBO Asia, which contain swear words.
Lawyer
Tan Huiling sent two e-mail messages to KBO Asia last Thursday, six
days after the jazz concert on Sept26, asking for a full refund of
her two tickets, priced at $250 each.
She
felt the event was organised badly and she did not enjoy
herself.
In her
e-mail message, she cited a Straits Times article published on
Sept26, the day of the concert. In the report, a KBO Asia spokesman
had said the company would deal with refund requests from people
unhappy with the venue switch within 10 working days after the
show.
While
the first e-mail response from KBO Asia said the company would look
into Miss Tan's refund request, the second e-mail reply said:
'Excellent you....run to ST like some form of blackmail, so fxxx
you.''
The
25-year-old said: 'I'm appalled at the offensive language. To write
back rudely and without any apology is truly shocking.'
The two
KBO Asia e-mail messages came from the e-mail address [email protected]
Miss
Tan has filed a complaint with the Consumers Association of
Singapore (Case), hoping that the consumer watchdog can help her
get a refund.
Case
said it has received one letter of complaint about KBO
Asia.
Its
executive director Seah Seng Choon said: 'This is considered a
breach of contract as the organiser did not deliver what was
offered. Affected customers can go to the Small Claims Tribunal to
claim damages.'
He said
that concertgoers can approach Case for help and it will speak to
the company to try and resolve the situation.
Mr
Michael Kenneth Johnson, a British airline manager and pilot who is
based in Singapore, said he also received a rude response to his
request for a partial refund.
The
e-mail reply which was unsigned and was sent by another office
e-mail address, [email protected],
told him to 'f*** off' and 'get a life'.
The
58-year-old, who spent $500 on two tickets, said: 'I feel
insulted.''
He
added he is thinking of what to do next.
When
contacted, the chief executive officer of KBO Asia, Mr Adrian
Hobbs, declined to comment, saying he was busy on tour.
He said
in an SMS reply: 'If people are anal, then my staff have every
right to be upset, so would you.'
'Excellent you see you run to ST like some form of
blackmail, so fxxx you, you think by writing these kind of e-mails
we going to make an effort to help you - simple we said we would
look into your case, now your write this fxxxx bulls*** again, so
if you want to have fun with ST whatever then we are not looking
into your case.
You go a movie, you don't like it you don't get a refund,
you buy steak you don't like it you don't get a refund, you a show,
you don't like it TOO BAD
We said we look into your case, but if you being pain in the
a** and super anal, then plse knock yourselves out with ST, they
won't be doing s*** for you.
Take a less confrontational and threatening tone, else
forget it.'
[email protected]