Just wanted to highlight to all members of star cruise to be
careful when making bookings with them via their membership
hotline. What happened to me was that I made a booking with
them on 07th April for the cruise on 10th June. I was informed that
I have 120 pts expiring on 31st May. As I needed 70 pts for the
cruise, the agent told me that she will deduct 70 pts out of the
120 pts expiring. This will leave me a bal of appro. 25 pts.
I was shocked to learn on the cruise that star cruises only
deducted my pts after the expiry date, resulting in me having -46
pts in my card now. When I lodged the complaint to star cruises via
their membership hotline, I was informed that they are unable to do
anything for me as the agent who booked my cruise has left the
company. I feel that I am being treated unfairly. Hence, I would
like to warn all those members of star cruise to be careful when
using their points to do the bookings.