Intermittent Internet connection

SBSTransport SG

The speedtouch modem, singtel give me comes with a box of 5 micro-filters, I already tried changing all liao but the problem still there. Before typing this post, I spent 20 mins refreshing youtube than manage to get it load.

mshamp SG

Hello All,

I see these posts were made in July 09. I'm replying mid-September 09.

I'm having the exact problems you are describing, Jerry2308. I just switched from Starhbub 8mb broadband to Singtel 6mb broadband, due to the better price and deal on my family mobile plan.

The good news is that the actual thru put is significantly better than Starhub. I did some music downloading and a torrent - it went much faster. However, I have exactly the same page resolution problems you are describing. I constantly see the "resolving host" status in Chrome, and frequently have to reload the page.

On the 2wire 2700 series modem/router and my key PC laptops, I've reset everything, checked firmware, changed wireless channels, etc. still same problem. Like you and others, the speedtest goes well, the routers admin status is fine, but the "resolving host" problems remain.

I haven't spent the bucks to try it, but I sure am wondering if a solution like the Aztech ADSL modem router (also officially supported by Singtel) would fix the problem, as maybe the 2wire box is the problem...

playmemory SG

resolving host issue is usually tie to the dns server. maybe you can try to use fixed ip of the dns server instead of using the router dns services.

mshamp SG

Thanks for your reply.

Yes, I tried using the fixed ip on the DNS servers, but it did not change the problems.

I'm wondering about other adjustments to the router like changing the MTS number, or other adjustment...

playmemory SG

there is another way to test. u can use opendns. use the ipaddress provided by opendns and fixed it as the dns server ip address to test.

mshamp SG

OK, thanks, I will try it!

mshamp SG

Thanks to playmemory for the suggestion to try opendns. This seems to work for me.

For anyone finding this message topic on web page delays, resolving host delays, dns errors in relation to Singtel Broadband (and there's a lot of us out there, it appears). Here is some additional information on what worked for me.

When you do a web search via Google or other search svc on "resolving host", dns errors, flush dns, you'll see a lot of suggestions for

- clearing your browser's cache (that's a web page cache, not related to dns caching),

- clearing your pc's dns cache via a pc system command line, run "ipconfig /flushdns" (could help some people, made no difference in my situation),

and then, setup access to an alternative dns server than your service provider, of which many are available. The one playmemory suggested, at http://www.opendns.com, is a good one and has a good reputation, no cost, free. There are other alternatives that you could search for, too.

You have a choice of setting up accessing a dns server directly in your pc's browser, or in your wireless network's router administration page. For Singtel's Mio Box (adsl modem/router) you simply go thru your web browser to http://gateway.2wire.net/, and you'll see your router's admin page.

Click on "connection status", then "advanced settings". You'll see the option to set your DNS settings in the lower right hand corner.

Select "manually configure your dns information. For opendns, you'll type in the ip address 208.67.222.222, in the second box, the ip address is 208.67.220.220. Verify this info at www.opendns.com, though.

I don't think it's needed, but I also typed in "www.opendns.com" in the domain name, it didn't hurt. Click in the save box in the lower right corner of the page.

I then restarted my computer just to start with fresh net access. It seemed kind of flakey the first few attempts to request a web page, but then things just started to hum.

The "resolving host" status in the web browser and the number of "dns error, page not found" is significantly reduced. Now I'm just waiting on the web servers on the other side of the world to send over their stuff.

In regards to Starhub versus Singtel, I'll restate that my file download speed (mp3's, torrents, is significantly faster with the Singtel ADSL at 6mbs, then my Starhub cable modem's 8mbs I had for two years. As this thread shows, there's a lot more to a quality broadband connection then the level of speed you pay for.

Of course, this differs for everyone on the island - the quality of your physical connnection - a new, sometimes separate and dedicated, phone line for Singtel ADSL, clean Coax with few neighbors on Starhbu Cable, makes a huge difference in getting either service to work well.

PQN SG

Hi,

Would like to check with you people.Recently i have been having intermittent internet connection.It breaks connection like every few minutes but reconnects in seconds.

In my Google chrome bar,it keeps stating resolving proxy or resolving host.But when i try using speedtest.net,i get 8mbps which is my subscribtion speed.

Whenever i try playing games like sudden attack,my ping keeps going up and down.Have scanned the whole computer with Avast,ad-aware and super Antispyware,no virus was found.

What could be my problem?

Yes i have the disconnection and reconnection problem as well but i without the route somemore... and my speed is sebei slow look at my topic...

lifeisgood9989 SG

its the 2wire modem thats causing the problem. i've got the same problem lots of time even after i've changed the modem with singnet. so now i've switched to another modem and it works fine for me now.

mshamp SG

So, lifeisgood9989, can you tell me which modem you switched to for future reference?

While the switch to another DNS server seemed to fix the problem for me, there may be the need to switch out the modem/router in the future.

I noticed Singtel sold and officially supported the Aztech ADSL/ADSL2 modem/router. I've also seen that D-Link sells an ADSL/ADSL2 modem/router. Did you use any of these or something else?

PQN, in regards to your problem, it's a simple test to setup OpenDNS in your PC's configuration file - If it works, great, if not, you can switch the alternative DNS off pretty easy.

In Windows, navigate to Network Connnections, select the wired connection, right click to see properties, select the Internet Protocol TCP/IP listing, select Properties.

At the bottom of this screen, select Use the following DNS addresses, then input the OpenDNS addresses listed in this thread. Close it, then start surfing.

Instructions can also be seen at http://www.opendns.com

Y_Shun SG

do you do torrenting over using wifi? it is also 1 of the cause.

Drakng SG

Hi,

The problem ,I think, is not with your hardware nor microfilter, line etc. The real problem is with singnet server. This resolving ocurrance happens only in the last few months. Can you guys confirm this?

I have benn using the same modem for 2 years now and never experience it before, only recently.

I suggest everyone complain loud and clear to singnet to clean up their acts or else.......

mshamp SG

Following my posts made in the last few days, to recap:

I had experienced lots of "resolving host", "DNS error - page not found" errors when web surfing with Singtel. All troubleshooting revealed that my PC's, my Mio router, line connection and line speed were fine. Also, when I started a torrent or file download, it actually worked fine. File download connnections are handled differently than a web page request made thru a web browser.

As my core issue was the constant errors encountered when requesting web pages, I tried suggestions from playmemory to try another DNS server, in this case, opendns at www.opendns.com.

This dns server switch solved my web page access problem. No more page errors for several days now.

I also filed a complaint about the DNS connnection problem with Singtel via their email based support. They called me a day later. In general, the tech rep did confirm that there have been intermittent problems with their DNS servers - what type of problem, how many users are affected, I don't know. The general guidence was to try reconnecting to their DNS servers in a few days.

So, this may not be the problem that others are experiencing, but it does appear that some subscribers are suffering from a DNS server connection problem some of the time...

I think I'll stay on opendns for an indefinite period, as it works for me.

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