Recently I been having problems opening my Firefox browser. Each
time I click on Firefox, a message box appears " Firefox is
already running, but is not responding. To open a new window, you
must first close the existing Firefox process, or restart your
system".
I also discovered that my C drive has some
corrupt files and I used the Chkdsk utility to
repair it but the problems still persists even using the one that
required me to restart my com. There was an error in the Chkdsk
program and it states that Windows was unable to open my C
directory.
I have search for online resources but none could solve my
problem. I hope someone can assist me ini solving the problem.
Here I have included my HijackThis log
file:
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client
Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Symantec Client Security\Symantec
AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft
Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32 vsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec
AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client
Firewall\SymSPort.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Lenovo\Rescue and Recovery rservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
C:\WINDOWS\system32 undll32.exe
C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
C:\Program Files\Common
Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit
SmartDefrag.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WLLoginProxy.exe
C:\Documents and Settings\Home\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com.sg/
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,SearchAssistant =
O2 - BHO: AcroIEHlprObj Class -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter -
{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program
Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection -
{53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no
file)
O2 - BHO: Windows Live Sign-in Helper -
{9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common
Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper -
{AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program
Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO -
{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program
Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Google Dictionary Compression sdch -
{C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program
Files\Google\Google
Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl -
{E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program
Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google Toolbar -
{2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program
Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
/nodetect
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut]
HDAShCut.exe
O4 - HKLM\..\Run: [LPManager]
C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common
Files\Lenovo\Scheduler\scheduler_proxy.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client
Security Solution\cssauth.exe" silent
O4 - HKLM\..\Run: [vptray]
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common
Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding
-boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program
Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\IObit\IObit
SmartDefrag\IObit SmartDefrag.exe" /StartUp
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch
Status\maxmenumgr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media
Player\WMPNSCFG.exe
O8 - Extra context menu item: Add to Windows &Live Favorites -
http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research -
{92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) -
{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy
Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF:
START_PAGE_URL=http://www.lenovo.com/us/en/
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo
Uploader 5 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo
Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl
Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1193508847765
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616}
(DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom
Class) -
http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} -
C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: AwayNotify - C:\Program
Files\Lenovo\AwayTask\AwayNotify.dll
O20 - Winlogon Notify: dimsntfy -
%SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: NavLogon -
C:\WINDOWS\system32\NavLogon.dll
O21 - SSODL: WPDShServiceObj -
{AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft -
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative
Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) -
Symantec Corporation - C:\Program Files\Symantec Client
Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. -
C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common
Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited -
C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: IS Service (ISSVC) - Symantec Corporation -
C:\Program Files\Symantec Client Security\Symantec Client
Firewall\ISSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) -
Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service
-config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file
missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation - C:\WINDOWS\system32 vsvc32.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown
owner - C:\WINDOWS\system32\PsaSrv.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program
Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) -
Symantec Corporation - C:\Program Files\Common Files\Symantec
Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation
- C:\Program Files\Common Files\Symantec
Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation -
C:\Program Files\Symantec Client Security\Symantec
AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec
Corporation - C:\Program Files\Symantec Client Security\Symantec
Client Firewall\SymSPort.exe
O23 - Service: ThinkVantage Registry Monitor Service - Unknown
owner - C:\Program Files\Common
Files\Lenovo\tvt_reg_monitor_svc.exe
O23 - Service: TVT Backup Service - Lenovo Group Limited -
C:\Program Files\Lenovo\Rescue and Recovery rservice.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program
Files\Common Files\Lenovo\Scheduler\tvtsched.exe
