i am at the west side…the maxonline was down for 2 days after a
maintenance by starhub…this disconnection thing is not new, months
ago i suffered almost 4 days with no internet…there was a faulty
component at their junction box at the foot of my block….i suspect
the same thing this time round or it must be their sub-con who
screwed up during the maintenance….i also saw m1 doing cabling
works and since they are riding on starhub network for their
broadband service, that may also be another possibility….
what was irritating was their sop, having been with them for
more than 6 years, i am more than familiar with their protocol and
their insistence on me during a whole host of test irks me when
i’ve already done so before calling them….’could be the splitter,
or the router, or the modem and blah blah….then they send down a
sub-con tech guy who usually cannot resolve the issue but you are
still charged the $30….
i do have max mobile as a backup during such times…
as for singnet, had used them years ago, but didn’t like their
less than stellar speed then…anycase, the problems seem random too,
i know of folks with issues for either isp….
call billing dept and request for bill
adjustment. YOu need not pay for the days you
can't surf, it is not your fault you cannot surf.
STarhub internet sucks big time. I believe
they take cost into consideration whether to go ahead to solve all
these probs or not. I believe the cost of doing
so must be very high so they not willing to do it and the ones who
suffer are people like us.
Don't sign up with starhub after contracts ends.
I have non stop prob and it is not my fault but they are not
willing to allow me to terminate my contract.
