You're one lucky guy I should say.
There were once I called singnet several times due to my brand
NEW mio router keeps getting disconnected. Guess what? Those
freaking guys refused to send someone down, insisting there is no
problem on their side.
So
what about my side? 
So tinuviel07, good luck you will need it. 
mio at the beginning a lot of people also say got lots of
problems. Singtel people also dumb one lar. insist on their own
ideas. ask them go home sleep better.