Cant blame them much, for these people
1) do not have much training
2) if they did have training, they are still unable to make a
diagnostics, which even for mayi, lpx,latecomerx and other techmods
from other forums have trouble too, cause we have not seen the
problem in person and base it on our knowledge and experience.
3) Call centres have a standard lists of troubleshooting steps.
like this this this for card reader problem ect.
They seem to forget that " on site " warrantly is for them to come
to us, yet they asked me a few times to bring my lappy into the
service centre...