Error when using IE7

jr.spikey SG

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 000633c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 18441
Additional Information 1: 7694
Additional Information 2: 9f3092a7fd41896e284803e0a25686d2
Additional Information 3: 2d50
Additional Information 4: 91386c82953c431badb40c43144db377

I sometimes get the above message, and when that happens, it recurs until I opened IE again. How do I correct this? Thanks.

ndmmxiaomayi SG

I don't like the look of this.

Can you update all your antivirus and antispyware and scan your system.

ndmmxiaomayi SG

Eh, wait. IE7, you sure boh?

IE7 = iexplore.exe

explorer.exe = Windows GUI and Windows Explorer.

Try ending explorer.exe and you will see nothing except the desktop background.

jr.spikey SG

Should be bah, cuz I copy and paste the error nessage.

I'm using Norton Internet Security (comes with the notebook), and I ran a scan just now. According to Norton everything is in place.

Mayi help! New lappie I dun want spoil only after 1 week. Mad Confused

ndmmxiaomayi SG

Hmm... can you just update and scan?

Otherwise, just remove Norton.

ndmmxiaomayi SG

And get another antivirus + firewall.

Norton crashes lots of things which probably takes another Norton user to figure out.

AndrewPKYap SG

What is ntdll.dll?

Users who are encountering an error with this file while in Microsoft Internet Explorer can often resolve the issue by removing any third-party add-ons. Additional information about removing Internet Explorer add-ons as well as other basic troubleshooting steps that can be done if this does not resolve your issue can be found on document CHIE.

ndmmxiaomayi SG

And ntdll is one of Windows main files...

jr.spikey SG

I updated and scanned; found a low-risk tracking cookie.

ndmmxiaomayi SG

Remove Norton and see if it still crashes.

If it does... it's Norton.

jr.spikey SG

Ok I'll try that first.

By the way it happens when I open 'computer'.

jr.spikey SG

I have uninstalled Norton Internet Security, but it still happens.

jr.spikey SG

Affirmative it only happens when I open My Computer, even when I am not running it.

ndmmxiaomayi SG

Explorer is Windows GUI. To put it simply, it's Windows clothes. Close that and you are just left with your desktop wallpaper.

jr.spikey SG

Yup I realise after muddling about.

Now I don't open my computer anymore.

Sorta solution bah.

Xcert SG

Yup I realise after muddling about.

Now I don't open my computer anymore.

Sorta solution bah.

since ur laptop is quite new...use recovery disc and do complete recovery and see if U get the same problem...better solve the issue now than to wait until U have lots of files...

jr.spikey SG

Ok I'll do that. When I run in safe mode right, the problem doesn't recur.

Shotgun SG

probably one of the libraries causing u problems. Do you get any warning or critical errors on ur event viewer?

ndmmxiaomayi SG

Ok I'll do that. When I run in safe mode right, the problem doesn't recur.

Because I doubt if those files are loaded into explorer as compared to when you are using it in Normal Mode. In Normal Mode, more files are loaded. Safe Mode, only the bare minimum.