Slow internet connection

benpower SG

Hi there,

Recently i just signed up Hub 12000kpbs. It seems like the speed very slow, like access to video streamings and other forums web pages.
Any one a Hub?

ndmmxiaomayi SG

How many person sharing with you?

benpower SG

It's only one PC. Connecting speed is 12000kbps. Very slow in downloading videos and some forums. I have put up feed back of the trace route and they told me its within the specs. This is a direct connection to the Modem provided after signing.
During that 1st period, many technical calls, back and forth replies from their tech service many times, still can't resolved.
I requested for a bill rebate for this circumstances and they turned me down.
And they told me to pay up or i can terminate the contract, but to pay the penalty. Please comment on this if anyone could!!

Thanks Rolling Eyes

ndmmxiaomayi SG

Then it’s a common problem. Could be too many hubbers around your area, which literally splits the bandwidth despite the great speed.

tut4nkh4m3n SG

i get this problem sometimes too. for singnet you don't, however.

benpower SG

Yeah! Singnet and Pacnet do not have this problems. I have compared with me Pacnet 512kbps, its even faster then this HUb12k. this is ridiculous!! They just won’t accept the fact. Keep saying user should not only go for video streamings etc.. I felt like terminating the contract by paying the penalty, but it just not worthy..

ditzy SG

That means my block very few hubbers, and even fewer come 3am onwards. Laughing

selfobliged SG

Perhaps it’s your computer. Clear ur cookies, cache, temporary internet files and history. Or u can download the freeware, CCleaner.

vertmonyet SG

yep. Ccleaner. definitely get thumps up from me.

whenever youtube loads like a snail , use Ccleaner. it will clean unnecessary things that clog up your internet thingys. you have to close your browser 1st. then use ccleaner.

then open up your browser again , and lok at the results.

cclean after every internet usage.

benpower SG

Their technical man did came down and checked using his lap top. Found to be damn slow too. But trace route speed check they said was within specs. So the confusion is there. Don't know whether could write them a letter or not!!
I'm paying $70+ for this kind of speed. As well go for Singnet. 3500kbps cheaper and faster.
Would appreciate any inputs/suggestions if anyone out there would do.
.

eagle SG

complain to CASE?

I think there's some clause on the service provided not within the specs that they specified or something like that... which will allow you to terminate the contract... not so sure about that...

Is the speed different at different times of the day? If it is, it may be due to more people using the same bandwidth.

benpower SG

I have even tried in the early afternoon, most time at night as well. It seems to be same. i thought maybe i could write them an legal issue regarding this case. Is it possible be of our advantages? Rolling Eyes

rathcycle SG

expected from hub.
singnet might seem more expensive for a slower speed
but its 1 to 1, not shared.

sneezy SG

expected! Hub is famous of slow connection.. Rolling Eyes

ndmmxiaomayi SG

It's not worth it. You pay so much just to fight a legal case? Rolling Eyes

My suggestion, finish the contract and sign up with another ISP.

benpower SG

The big problem is, i just signed up the stupid 24 mths contract.If were to terminate now, i have to pay about $700/-. [/url]