internet

ndmmxiaomayi SG

Is she using wireless?

kenn3th SG

yea

ndmmxiaomayi SG

Hmm... is the wireless secured?

If no, somebody might have fooled around with the settings and lock her out.

Will need to reset everything and secure it.

kenn3th SG

no i think? otherwise how can she connect into it?

manyu882 SG

hmm… go check again default gateway is offline or not.

kenn3th SG

offline le, but wann onit , but cannot, tried the Cmd and ipconfig then keyin ip add cannot also

manyu882 SG

first, u ask her try to check whether her modem is working... as in direct connect..
if its working,
follow mayi suggestion... most probably she locked herself out... go reset the router.. since gateway is offline, packets cannot be transferred out from the gate. thus no connectivity..

ndmmxiaomayi SG

First question, what brand of router is she using? Don't be like my cousin, use 3Com and kena screwed up by Singnet.

If she's using Singnet and 3Com, ask her to login to her router and try these settings:

VPI/VCI - 0/100
How the ISP connects - PPPoA
Username - [email protected] (replace whatever with her username)
Encapsulation - VC MUX
IP address - assigned by ISP

Using other routers, ask her reset everything. Either there is a reset button, or if none is present, most likely is hold the power button for a few seconds. Or if possible, reset the router via a browser, meaning logging in to the router.

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