Nt sure what your problem really is. But sometimes i run into
problems where ppl used chinese input from other developers to
write things. Microsoft will not be able to read them if you do not
have the software.
What I do is i save them (messy and funny characters) in a text
file (use the one came with Windows Xp, not MS Word). Then, right
click on the file and choose open with IE. IE is very universal and
should not have problem reading it. However, if it is still in
funny characters, just click View ---> Encoding ---> choose
Chinese Simplified or Chinese Traditional.
This never fails me. Hope it will help. 