HELP!! THIS IS AN EMERGENCY!!!!!!!!!

last SG · 2006-07-05T16:07:43+00:00

now that our guys here helped u solve ur problem, i think u should have the basic manners to thank them

davidche SG

Help, my coms just got this damn big virus. I don c any popups or homepage change so i don think its a adware. However, when i on my comp,i get this notice-~~C/Winnt/system32/lqu12.dll~~-sth like its not found or windows mo2 zu3(im using a chinese os) is lost or sth like that. Really need help here! don even know i can manage to login the next time so plz help me. Tanx Also, most importantly, its better to tell me the steps to solve this thing. Plz quickly teach me how to go into safe mode and stuffs. THANK YOU ALL VERY MUCH!!!

davidche SG

How do i upload my screen shot??

StarPuppy SG

first thing first

we need to see your screenshot

use this link

to upload your error

in order to screenshot

Press "Print Screen" directly above your "Insert" key

and after u have done that..

go to Start --> Program --> Accessories ---> paint

and Paste( Ctrl-V) your picture and save as jpg format

R3SsH|n SG

you forever got tai ji... Confused
dun use computer la..stick to pen and paper...

ndmmxiaomayi SG

Can you take a screenshot of the error message?

If you suspect viruses, scan for them, both in normal mode and in safe mode. Rememeber to update the definitions before scanning. Next, do an adware/spyware scan in both normal mode and safe mode. Remember to update before scanning.

To go to safe mode, just keep on pressing F8 until you reach a screen that ask you to choose. Choose safe mode by pressing the up/down arrows.

alexkusu SG

set your antivirus to run on next reboot

seems likely the virus/etc is runing in system memory causing havoc

davidche SG

erm...my norton liveupdate is desabled bcos of the virus. cos i used that update last week it was alrite. Im currentlyscanning but not in safe mode. I wonder if i still can use ie in safe mode. Can just tick the network option issit??

im going to update screenshot know.ive dnloaded hijack already. wait for 5 mins

gohkatkat SG

not sure if my suggestion can work here....in such an instance whereby your pc fails to boot up and it fails to enter windows os.......the only solution is

1. format away everything......
2.the other solution is to press F8....yes like what the other person mentioned earlier....boot up in safe mode......but the safe mode might not have many utilities working.....dunno if your antiviruses might be functioning........
3. get a friend who's HDD is working and connect them both into your PC....using her/his HDD as the primary master to detect and solve any viruses andwhatever that may happen............

i guess that's all i can say

davidche SG

Logfile of HijackThis v1.99.1
Scan saved at 7:15:30 PM, on 7/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINNT\system32\WgaTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\PROGRA~1\NORTON~1\navw32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\桌面\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [eMuleAutoStart] E:\EMULE\emule\emule.exe -AutoStart
O4 - HKCU\..\RunServices: [PcSync] PCsync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: VeryCD刲坰 - C:\Program Files\YOK.com\SuperSearch\yoksch.htm
O8 - Extra context menu item: VeryCD閉撰刲坰 - C:\PROGRA~1\YOK.com\SUPERS~1\yoksch.htm
O8 - Extra context menu item: 使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: 全部使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_all.htm
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Yahoo 1G??à] - {507F9113-CD77-4866-BA92-0E86DA3D0B97} - http://cn.mail.yahoo.com/promo/rd1 (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ?é?°á?ìì - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - http://cn.rd.yahoo.com/home/messenger/bjk/clientbtn/?http://cn.messenger.yahoo.com/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.lead.com.sg
O15 - Trusted Zone: http://*.moreatonce.com
O15 - Trusted Zone: http://schdnavdo.schooldna.com
O15 - Trusted Zone: http://schdnaweb.schooldna.com
O15 - Trusted Zone: http://schdnaweb1.schooldna.com
O15 - Trusted Zone: http://schdnaweb2.schooldna.com
O15 - Trusted Zone: http://www.schooldna.com
O15 - Trusted Zone: http://*.schooldna.com
O16 - DPF: i.Game CardGame - http://210.59.226.160/client/CardGamec/com/igame/CardGame.cab
O16 - DPF: i.Game CChess - http://210.59.226.135/client/CChessc/com/igame/CChess.cab
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
O16 - DPF: Yahoo! Chinese Checkers - http://download.games.yahoo.com/games/clients/y/cct0_x.cab
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot8_x.cab
O16 - DPF: Yahoo! GoStop - http://download.games.yahoo.com/games/clients/y/gst1_x.cab
O16 - DPF: Yahoo! MahJong - http://download.games.yahoo.com/games/clients/y/ot0_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potf_x.cab
O16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall ?é????) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} (Edit Class) - https://www.sz1.cmbchina.com/download/CMBEdit.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {488A4255-3236-44B3-8F27-FA1AECAA8844} (CEditCtrl Object) - https://img.alipay.com/download/aliedit.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/download/scanner/wlscbase5059.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1136900077500
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136900523140
O16 - DPF: {8C4A2492-3FED-41F2-BBAB-34E802844F8D} (IESettings Class) - http://schdnaweb.schooldna.com/schooldna/login/dnaClientIE.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {A43C6FC7-09F6-4E04-B8E3-683F3BDFEF7C} (IMMail Class) - http://www.songtouch.com/activex/TPIMActiveX.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {C3A57B60-C117-11D2-BD9B-00105A0A7E89} (SAXFile ActiveX Control) - http://www.lead.com.sg/LEAD/Common/saxfile.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\System32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

ndmmxiaomayi SG

If you can't use Live updates, use manual updates.

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006032013262013

If you need to access the Internet in Safe mode, select Safe mode with networking options.

davidche SG

reformatting is not on my choice list

davidche SG

i knw bout the live update prob. they(norton) want me to run another kind of prog which needs me to close all my prog and is time taking so i might wanna do that later when i finsh my scan. now ive got the hijack log.

davidche SG

its here!

davidche SG

MY NORTON JUST FINSHED SCAN WITH NO VIRUSES FOUND.
OFCOURSE< THIS WAS ALWAYS MY SCAN RESULTS

ndmmxiaomayi SG

david, can you give me a log when running your computer in normal mode? Not when the computer is running in Safe mode.

ndmmxiaomayi SG

Run HijackThis again. Tick these entries and click on Fix this.

O8 - Extra context menu item: VeryCD刲坰 - C:\Program Files\YOK.com\SuperSearch\yoksch.htm

O8 - Extra context menu item: VeryCD閉撰刲坰 - C:\PROGRA~1\YOK.com\SUPERS~1\yoksch.htm

O16 - DPF: {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} (Edit Class) - https://www.sz1.cmbchina.com/download/CMBEdit.cab

Download CCleaner to clean up your computer after cleaning your computer.

davidche SG

Wait, to verify
I was running normal mode when i ran the hijack prog

Do u wan me to run cc cleaner after i fix the stuffs that u wan me to fix??

ndmmxiaomayi SG

Run CCleaner after the virus is cleared. Don’t run CCleaner first.

ndmmxiaomayi SG

Your log is pretty clean, except for the ones I stated above.

davidche SG

can u 100% garuntee me that ccleaner is free of adware and spywares?? cos the site itself looks like one…