The new Salesforce approach to outages
Salesforce.com has responded to some of the criticism it has
suffered after service outages left users without their CRM
services for as long as an hour and a half.
These problems hit the headlines just before last Christmas when
Salesforce faced its biggest outage to date. Since then the service
has suffered intermittent faults, prompting the company to launch
its own service to track outages.
The service, trust.salesforce.com, launched late last month, tracks
the system performance of Salesforce's four main servers--two in
the U.S., one covering Europe, the Middle East and Africa, and one
covering the Asia-Pacific region. At the end of each day it
publishes a performance summary, with a traffic-light color-coding
system using green, amber and red to indicate good service, minor
problems and outages, respectively.