Shutting down win XP

askxyz SG

I cannot shut down my window XP properly. It keeps restarting (something like a loop) whenever I want to shut down. So I need to shut down illegally. Do you know how I can solve this problem?

Help! Sad

ndmmxiaomayi SG

Try this:

Go to Start, Run and type in shutdown -s

If it can't, you probably got a virus. Scan for it and try repairing it. If no viruses are found, your registry is probably corrupted.

You may want to try the registry cleaner recommended by sohguanh.

http://www.sgforums.com/?action=thread_display&thread_id=168971&page=2

askxyz SG

The file name infected is C:\WINDOWS\SYSTEM\ntstub.dll . Is this file important? Norton cannot delete, qurantine nor can it repair. I'm thinking of using safe mode to delete it but not sure if this is an important file or not.

Please help.

askxyz SG

How do I remove trojan.startpage. This stupid virus norton cannot done with it. Sad

ditzy SG

If norton cannot delete it, it means your're not suppose to. Laughing You might be able to get into safe mode to delete it, but chances are the next boot up won't even let you get into safe mode. For such cases, you have to edit registry values, which if you type in the specific trojan or virus name at norton's website will give you the remedy, if you do know how to go about doing so that is. Laughing

ditzy SG

Norton can do many things but it cannot do one essential thing, which is to modify registry values. Laughing

askxyz SG

I already went there before but the remedy does not help.

alexkusu SG

Nod32!

askxyz SG

What's that?

alexkusu SG

antivirus software… finds what spybot n lavasoft cant, deletes wat other antivirus software fails to

ndmmxiaomayi SG

This file is important. It's part of Microsoft network services. Deleting it will not help you, instead, will worsen the problem. You may not be able to access Internet.

The only way that I can think of solving this problem is through reformat, as you can neither repair, qurantine nor delete.

ditzy SG

x2, NOD32 does what no other antivirus apps can do. Laughing But remember, its not free, unless you know how to.

ndmmxiaomayi SG

Ermm, which version of trojan.startpage?

There are many versions of this trojan horse, and different ways are used to solve the different trojan horses.

kaobeikaobu SG

what has this trojan got to do with shutting down issue... Laughing

ndmmxiaomayi SG

To askxyz:

You go and find out which version of trojan.startpage then refer to the relevant one.

Instructions should be clear enough to understand.

Trojan.StartPage

Trojan.StartPage.F

Trojan.Startpage.E

Trojan.StartPage.N

Trojan.StartPage.O

Print out instructions before repairing.