August 21, 2006
Greetings from Yakiniku Daidomon!
I would like to thank you for the visits you made to the restaurant
and it was such a privilege for us to know your present standing on
the service of Daidomon.
Firstly, I would like to apologize for the inconvenience and
embarrassment our restaurant caused you. Any amount of excuse is
not acceptable in terms of any discomfort a service sector could
create to anyone irregardless of their status quo.
I have always believed that CUSTOMER IS KING. This has been
practiced all over the world and will still be applied no matter
what the circumstances are. Again, it is with the restaurants
deepest regret to give you the outmost ineptness experience we
rendered. I would make sure that this will never transpire again in
your next visit in the restaurant.
Daidomon has been the pioneer in the YAKINIKU Restaurants in
Singapore. And with this reputation, we always make it a point to
improve our service in terms of Dining Operations and Kitchen
Operations. It is important that we give the best service in terms
of Quality Of Food And Customer Service. This has been reiterated
countless times and a regular training is always conducted for
these goals. The menu is always monitored and customized to guests
needs and catered to their highest satisfaction. And these
priorities will always be looked at.
Recently updated was our buffet menu which is not a typical laid
out menu where customers can line up and take the food, ours is a
different type and which I believe is the only self serving buffet
to customers so the quality and control of the food is being
screened and double checked before being served to the customers.
And due to customers waiting in line we had come up with the
standard of reminding the customers that buffet time is only up to
2 hours. This is mainly for the purpose of giving way to other
customers, but of course this does not mean that the restaurant
will send out the customers just so we can have another customer.
This is a standard procedure that everyone follows. The buffet
price is set at $58++ and this comes with a wide variety of
selection, more than 50 choices and we would really want our
customers to try everything in the menu and enjoy the food.
Service staff is always briefed about refilling the tea and
changing the net and checking out the customers needs and they
have been informed of clearing the tables with empty plates so the
customers can order more. If this was not the case, we are truly
sorry for the uneasiness you felt when you had your buffet at the
restaurant. I would exactly feel the same way of being pressured
and watched over. This was uncalled for and deserves the sincerest
apology our restaurant can offer.
This is indeed, a learning lesson for all of us. A good one and a
reminder that the service sector (the food and beverage industry
specifically) is here to satisfy the customers needs and wants to
the highest level. And with that, once again, in behalf of
Daidomon, I am greatly sorry for the inconvenience we have caused
you.
If I would be given a chance to meet you and recover the damage
done, I would really appreciate it.
I am hoping for the best of results as I send out this letter of
apology to you and to the others who felt inconvenienced by the
restaurant. Rest assured that this matter is being looked out now
and will not happen again.
Thank you very much and I would appreciate if a feedback will be
given.
More power and Have a Good Day!
Sincerely yours,
The Management of Daidomon
YAKINIKU DAIDOMON
371 Beach Road, 01-07 Keypoint Building
Singapore 199597