Dear Sir,
Good Day to you! I got your email when I went thru your website and
it was a great website with Lots of wonderful information.
My name is Chester Teo Tai Ting, and I am a part time trainer with
CAL Computer Training Centre for the period of March 01 to March
02.
I would like to commend on the Excellency of Informatics Internal
procedures / processes.
Firstly, the contract agreement system that your company had
incorporate, it states that we will be paid at the end of the month
if the class ends before the 15th of the month, if not it will be
the following month. It has let me take time off to visit your
centre time every month end just to expect the collection of my
pay. This routine of visiting your centre has has certainly given
me the chance to get to know the centre surrounding as well as
getting acquainted with your staff. The term "To be a global leader
in quality lifelong learning services" finally makes more sense to
me now. Learning thru experience.
Secondly, it had even provided me with a good excuse to slim down
by not being able to bank in my pay despite consistently trusting
your management about my pay months after months. This show that
you really STRETCHED your GOALS, We set Stretched Goals to Exploit
every market opportunity to maximize the shareholders
return
Thirdly, it provides me a chance to save money by delaying my pay
months after months. It had also given me the chance to dream what
am I going to do with the savings that you all had helped me saved.
Informing me that a new Director (High Position) is in and will
definitely help us (The Trainers) solve the matter fast. Her swift
action finally is seen by after 2 month plus of waiting. I received
a call from the HR to say that my full pay is ready for collection.
And of cos this shows us one of your core value, SPEED, "We
manifest Speed in every one of our actions, making it our
competitive advantage."
Next, it strengthens my heart and the dare to fail strength in me
by shattering my dreams. When I went to the main office expecting a
Full payment, it ended up paying me only around 70% of my total
pay.
Last but not least, I would also like to feedback that you had
really achieved your Mission Statement By exceeding customers'
expectations, the Informatics Group will become a global leader in
providing quality learning services
You really exceeded my expectation as a internal customer,
especially when there is a changed in management, none of them had
called since then (Especially the New Director) to update me the
status or apologizing for the delay or whatsoever. I can still hear
from one the previous manager, asking about the status of my pay
even after his departure from the company, he even offered to help
me find out the status. After that the junior staff (Would not want
to state their name) would call and apologized for the delay and
you can see and hear from them that they are doing their
best.
Today marks the coming of 3rd months after my last class that will
shortly be the 4th, I do have a small request that you would
feedback to me when is the final date of payment which I am still
anticipating, as it is within your company policy to pay me at the
month end if my class ends before the 15th of the month, if not it
will be paid the next month end.
Thank you for your time in reading my long mail and you can be sure
that I will do my utmost best to tell my friends about the
wonderful procedures / processes of my payment.
