I just wanted to warn fellow car buyers to take note of this so
that they will not suffer the same distress that I went
through...
I went to Automobile megamart at Ubi to shop around for a second
hand car. So went around the different levels to see what is
available. Came across this big car dealer by the name of Cars
Motor on the 4th floor and they were quite attentive to me,
recommending me their current best buy for second hand car etc. I
felt quite happy with the car and hence went into more in-depth of
the car prices, and my current car trade-in value.
We agreed verbally that the trade-in value will be $45k and the new
car price will be $71k. I signed the agreement and other necessary
documents there and then.
I went back afew days later for the car exchange, and to my horror,
the prices stated on the agreement was $44,500 instead of $45k! I
was quite mad as that was not our agreed price during my first
visit! I have myself to blame as I didn't see the agreement clearly
when I signed on it that day!
$500 is a small amount, but I was more distressed by the company's
integrity or lack of it... That car dearler whom I talked to denied
that we had agreed on $45k and even the manager by the name of
Eric, interfered and insisted pretty harshly that I take the new
car and proceed with the transfer as I have already signed on the
agreement. I believe as a car dealer, some form of customer service
has still needed to be practiced. I was horrified by Eric's
attitude as he used an arrogant and threathening attitude to
pressure me to continue with the deal.
I knew that as my signature is already on the agreement, there is
no way I can back out.
As the dealer wanted to rush for month-end target, he didn't do up
the solar firm for me either, which was supposed to be part of the
deal. He asked me to bring the car in again and he'll do it for me.
I wasn't happy with this as I had initially told him that I am not
in a rush for the new car and wanted him to get the car completely
accessorised before I make my trip down to collect. I don't want to
make so many trips down as it is very inconvenient and disruptive
for my work.
As I am writing this now, I'm still waiting for him to give me a
date to bring the car down for the solar firm.
I really hope that none of you will have to go through these kind
of unpleasant experiences. After this, I really doubt the integrity
of car dealers and the things they say and promised. Afterall, I'm
heard so many bad experiences and I had experienced it myself!
