Salesman at Sim Lim Square shop goes
'missing'
I WAS in Singapore for work over a few months last year.
On one Friday last November, I went to a shop located on the
second floor of Sim Lim
Square to buy a camera. The salesman, Mr E., was very attentive,
and he recommended that I get a Kodak M1033, even though my heart
was set on a Panasonic LX3.
Mr E. said that if I did not like the Kodak, I could exchange it
the next day for the LX3.
When I returned to my hotel, I felt that I still wanted the LX3
and also realised that while the Kodak cost around US$200 (about
S$300), I had been charged S$570.
When he gave me the receipt upon purchase, he had asked me to
sign an agreement that there would be no exchanges or refunds, but
I had refused.
When I returned on Sunday to make the exchange, Mr E. said there
was no stock, but that I could come back in two hours or choose
another camera.
When I returned at 1pm, he told me that the stock would arrive
only three days later.
We then agreed that my camera would be sent to me by DHL as I
was leaving the country that day.
As I wanted to know the DHL tracking number, I called the shop
on Tuesday to enquire. I was told that Mr E. was on leave, but
would be back the next day. I was given the same message over the
next few days.
None of the other salespeople in the shop were willing to help
me.
I have raised this matter with the Singapore Tourism Board, but
there has been no sign of Mr E.
Is this the friendly Singapore I know?
Is there any way this can be resolved other than going through
the Small Claims Tribunal?
Miss Janet Yu
Hong Kong
Tuesday, Jan 20, 2009 - my Paper
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