then they will give the standard template kinda reply..
Dear ________________________,
In accordance to your complain on _______(Date,
details)_________, we had investigated the matter quoted
__________(details)____________, we had found that there is no
problem found. Thank you for your attention.
In appericiation of your effort, we are pleased to enclose 2
complementary tickets
Thanks
Tammy Tan/ Kuer Leong Chong