Citibank Services is terrible

last SG · 2008-12-23T10:49:10+00:00

I called ctitbank again, guess what.... again CS said they do not see my application online... !!!! I've sent in twice online & sent the 3rd time via fax...

ISSA SG

hi everyone

next time if u all wanna subsribe any citibank credit card

pls dun

cuz their management is fuck up

this whats happen

2 weeks ago on saturday i applied the citibank clear card online

i printed out the forms, nric, payslip and other relevant documemtations

last monday i mail it with an envelope and sent it to the address stated on the website

then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again

of course i feel angry there4 i call this morning to reason out with her

and u know what she do

she actually hung out on me

wtf

i gonna lodge a complain now

feeliing piss off

stupid company

dumbdumb! SG

stomp more effective

ISSA SG

at the very least she could have check for me whether they have received it a not

i got the reference number

and not only did she dun bother to check for me

she keep insisting the generated letter is correct

no logic rite?

which felle got so much free time to go and complain to another person, of course is something went wrong ppl complain de mah
zzz

that bitch no logic lo

zzz

anyway calling rite now

Rock^Star SG

so many banks, so many different cards. just change la if this time u still cannot get a satisfactory reply.

ISSA SG

Just now i called helpdesk again and she manage to help me resolve the issue and just now i wrote a feedback to citibank management

heres the content

Hi i wish to complain about a lady in the application management department

this whats happen

2 weeks ago on saturday i applied the citibank clear card online

i printed out the forms, nric, payslip and other relevant documemtations

last monday i mail it with an envelope and sent it to the address stated on the website

then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again

of course i feel angry there4 i call this morning to reason out with her

not only do she not bother to check for me as i have my reference number 411132901

she keep insisting that she did not received my hard copies

and u know what she do

she actually hung out on me!!!

wtf

what type of attitude and management is that?

which is y i am lodging a complain rite now

pls take drastic action against her

and at the same time

i wish to commendate Gloria from Citi Phone department

she’s a good helpdesk personnel Smile

despite my frustration and anger she manage to talk nicely to me and even help me check based on my reference number whether they have received my hard copies of the relevant documents, and in fact they received it, except for my cpf statements which i am awaiting for my singpass id and password and i will be submitting my cpf statements within the next few days

thumb up for her

FireIce SG

the $500 limit card?

haha. no wonder.

ISSA SG

ya but

is a limited credit card but still money rite?

at least still customer rite?

if that bitch chase one customer away, for example me rite now, does she know that how many other ppl will not apply or invest citibank anymore? cuz i will confirm tell my relatives, friends, colleagues how terrible their management are.

this reflect badly on their image

try to think ahead, u can understand le

moreover i work in retail sales line b4 last time, i oso got scolded by customers at times for unreasonable requests

i oso control my temper, and escalate to my sales executive and manager.

i seriously feel that some people they need to go on course for services

^Acid^ aka s|aO^eH~ SG

Just now i called helpdesk again and she manage to help me resolve the issue and just now i wrote a feedback to citibank management

heres the content

Hi i wish to complain about a lady in the application management department

this whats happen

2 weeks ago on saturday i applied the citibank clear card online

i printed out the forms, nric, payslip and other relevant documemtations

last monday i mail it with an envelope and sent it to the address stated on the website

then last sat i received a letter from them stating to resent the nric, payslip, cpf statements and the declaration form again

of course i feel angry there4 i call this morning to reason out with her

not only do she not bother to check for me as i have my reference number 411132901

she keep insisting that she did not received my hard copies

and u know what she do

she actually hung out on me!!!

wtf

what type of attitude and management is that?

which is y i am lodging a complain rite now

pls take drastic action against her

and at the same time

i wish to commendate Gloria from Citi Phone department

she’s a good helpdesk personnel Smile

thumb up for her

Well if u want me to comment on your letter then you should change ur way of writing... U can leave out shorthand like "wtf" as it's not... ... .. appropriate...

Do note that some company does send GENERATED emails to people lodging complaint... Meaning the reply u receive that states they are looking into it is actually a computer generated email...

ISSA SG

haha

i will write formally next time

thx for your advice Smile

and yea the letter is computer generated, however my request to them is simple, help me whether they received my hard copies of the documents thats all

that is not unreasonable, can’t she do that? will it kill her to just help me cross check? rather than she keep going against me which not only piss me off but nothing is resolved

mistyblue SG

noahnoah SG

Citi bank only look care about big customers with

fat bank account one

sorry thats the world

if u walk in tell them i got one million want to deposit

hor, they will treat u like king

thats wat my bankers told me

Life is unfair .have to accept it

^Acid^ aka s|aO^eH~ SG

haha

i will write formally next time

thx for your advice Smile

and yea the letter is computer generated, however my request to them is simple, help me whether they received my hard copies of the documents thats all

that is not unreasonable, can’t she do that? will it kill her to just help me cross check? rather than she keep going against me which not only piss me off but nothing is resolved

Reminds me of how I called up TP to ask if I got into the specific course I wanted quite sometime ago... I called to ask if I've gotten the course and a lady picks up the call, she told me that I didn't get into the course... However, I didn't even provide my name and IC number, how the heck she knows who the caller was? Instantly told me no... I was like ---> "wtf"

ISSA SG

some people are beri practical one

i got colleagues oso in retail line last time,

c ah pek wear bermudas, singlet dun wanna attend to him
c business men wear suit etc wah serve him like king

but they nvr think that the ah pek can be more richer than other people

actually we got 1 million dollar, just convert sgd to rupiah can le hehe

ISSA SG

acid i kena worst than u last time

1998 after o lvl i apply for nyp

got 4 credits for o lvl but fail maths got D7 and Dnt oso D7 zzz

i awnan try appeal

u know what the guy says??

no need to appeal sure cannot go in one

zzz

i was like ok lo

then i study 2 year higher nitec and when i apply i apply for singapore poly instead even though i stay at north east area

hehe but its been long time ago

miNty` SG

standard everywhere =.=''' even in retail lines..

i wore nicely..prim & proper to LV shop..those sales ppl practically bow to u..passed the catalouge to u automatically & smile at u, while waiting for u to request to see the display bags..

the 2nd day i went..i was in tube top, 3/4 pants & slippers..i stood at the counter for quite long BUT no1 bother to attend to me..they would rather attend to others standing beside me =.=''' they ONLY took notice of me when i confirmed on my purchase..

PRATICAL & REALISTIC ppl..

same for TS's case..unless your credit limit is high..or that your bank profile a/c is FAT FAT with $$..don't bother to expect good service =D

freedom4ever SG

have to agreed with FI.

$500 limit card, dun expect much.

freedom4ever SG

-double post-

alfagal SG

overall their cs is quite sucky...so no need to blame who/watsoever

its jus a brand name tat pple know all over e world..

pierre^^ SG

Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic

Den no reply. So go bugis, saw the citibank guy, sign up again

The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter

Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?

Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz

noahnoah SG

Me also got apply 2-3 weeks ago. I complete the form, print out my cpf statement and ic

Den no reply. So go bugis, saw the citibank guy, sign up again

The next day this girl call me, and say she rcve the mail i send out. I was like -_- need 2-3 weeks meh to open a letter

Den she say cannot accept print out cpf statement. THis got me thinking, the form say either submit pay slip or cpf statement. Den hw i submit cpf statment if i nv print out?

Aniway hope it approve. Ya me is the 500 limit one. the normal one, i still left abit to hit even after bonus. Sianz

u got friends working as banker bo?

If got u ask them to submit for u ya

u know hor a lot of things can go by back doors one

leh.. u go by front doors u have to wait and wait lar