Yes it does happens. If they say can't claim 100%, it is mainly
due to an over-priced quotations claim.
Let say the actual repair cost is about 8k, when the workshop file
for a claim, they will always add in more so in the end they may be
claiming for 10k.
But no matter wat, the workshop still wins, they reap the most
benefit. Dun bring to car agent, they will not give you free
upgrades, if you want, go outside shop, if you are not sure, PM me
and I can let you know some contacts. hehe..