Lots of bad service in Singapore:
1) Hairstylist just cut the hair according to what they
want and ignore the need and requests from customers. some
even quarrel with the customers when customers voice
out. Hairstylist sweet talk to customers to con
customers, used free samples on customers hair for own
testing and still charge full rates, cut a hole in the
hair. Such people are Peggy from Super Cut - Goldhill Plaza,
Daniel from Chapter 2, Bugis, Kary from Mix Salon (a small
neighbourhood salon).
2) Bad service from STarhub, Singtel and M1
Starhub knew that particular model of cable tv box
not working effective still went ahead to issue to customers.
As a result, customers can't watch cable programme.
Technician came to check, confirmed this particular model has many
sets returned because of defect.
Starhub refuses to let customers terminate contract when both
their GPRS and 3G internet broadband is giving lots of problems
everyday. They don't seem to solve the problem.
Singtel overcharges bill. The customer service of
the Singnet broadband staff really suck. Talked nicely
to them but treat customers like shit. Shouted at customers
and upon request refused to pass call to supervisor or other
colleagues when they can't help with the problem.
M1 agreed to pay the balance bill paid upon termination in the
next bill. Instead, of paying the balance, they ask the
customer to pay instead.
3) Sales staff - Discrimination against local
customers. Sales staff prefer to serve the angmo
first before the local customers when local customers are there
first.
I do agree that Starhub's service sucks too. They take weeks or
even months to solve a simple problem encountered by their
customers, such as subscription of cable tv channels. Worse still,
they will not initiate to contact customers. Thus customers have to
call their helpline almost every single day until the
problem is solved.
Anyway, thanks for your comments aye. It's all true to a large
extent ! 