Recently went
to Hello Shop to re-contract my phone line. Singtel's
promotion stated that 16GB iphone's price is $728 with Classic Plan
($29.96 per month). I am holding corporate classic plan ($14
per month). After long waiting in the Hello shop, I was
told that I am not eligible to purchase the iphone with my
corporate classic plan. To be eligible, I need to sign
up another broadband mobile data plan ($17++ per month) on top of
my current classic plan or convert the Corporate Classic Plan to
normal Classic plan!
Therefore i
lodged a complaint in their website. Their customer officer
reverted to me few days later. She was quite helpful &
offered to appeal for me. She reverted to me 3 days
later & asked me that if the appeal is
successful:
1.
Which Hello
Shop is my preference?
2.
Which iphone
will I prefer, 8GB or 16GB, white or black?
I ask her must
I decide before the appeal is successful and I told her I will
decide once the appeal is successful. She called again after
a short while & informed me that the appeal is successful.
She said I can purchase the iphone with the corporate classic
plan and sign up another broadband mobile data plan!
What a joke! If I want to sign up another data mobile plan,
why should I lodge the complaint? Why do I need to get
special approval? Any Hello shop can offer the same
offer! She even thought that my complaint is I need to
upgrade from corporate classic plan to corporate i-value plan in
order to purchase the iphone! The worst thing is the offer
given by her was corporate classic plan + data mobile plan (cost
around $20+). This is worst than Hello Shop’s
offer!
I was very
disappointed with the way Singtel handling this
issue. When I made the complaint, they even get my
complaint wrongly & appeal wrongly. Their excuse was I am
on corporate plan & already enjoying the privilege, thus not
eligible. However they told me that I will be eligible if I
am on other corporate plan except for Corporate Classic
Plan!
Their website
didnt mentioned that Corporate Classic Plan is not eligible to
purchase the iphone. The main reason that my request was
rejected is my monthly subscription is too low, ie $14 per
month!
This is very
obvious that in order to purchase the iphone, you must have at
least < $20 monthly subscription fee!
I am really
very disappointed with their services provided and the way they
treat their loyal customer!