A lesson to all employees who work with rude customers!!!
Indeed, an award should go to the Virgin Airlines gate attendant
in Sydney some months ago for being customer focused, while making
her point, when confronted with a passenger who probably deserved
to fly as cargo.
A crowded Virgin flight was canceled after Virgin’s 767s had
been withdrawn from service. A single attendant was re-booking a
Long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He
slapped his ticket down on the counter and said, I HAVE to be on
this flight and it HAS to be NOW”. The attendant replied, “I’m
sorry sir. I’ll be happy to try to help you, but I’ve got to help
these people first, and I’m sure we’ll be able to work something
out.” The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”
Without hesitating, the attendant smiled and grabbed her public
address microphone:
May I have your attention please, may I have your attention
please,” she began - her voice heard clearly throughout the
terminal. We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO
HE IS. If anyone can help him find his identity, please come to
Gate 14.”
With the folks behind him in line laughing hysterically, the man
glared at the Virgin attendant, gritted his teeth and said, “F…
You!”
Without flinching, she smiled and said, “I’m sorry, sir, but
you’ll have to get in line for that too.”
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