a. Always offer a smile. It puts people at ease. Even if your
customers give you a dour face like pangsai, smile at them and be
extra nice to them. People with shit face usually are having
problems in their lives, so the small, tiny act of smiling can help
to make them feel better. Trust me, it works. I had a horrible
morning before cause I fought with someone and had the foulest mood
and face on, and when I went in to Starbucks at Simei, the staff
there greeted me with a friendly 'good morning, welcome to
starbucks!' and gave the biggest grins ever. That helped to make me
forget about my sourness for a moment because I was taken aback at
the change of atmosphere and smiled back politely, which did help
ameliorate my mood a little. Therefore, smile. (:
b. Know your items well. Recommend things that the customer
would like based on their preferences.
c. If it's a restaurant and the customer has to wait, offer free
complimentary tea, coffee, water or soft drinks while waiting, as
well as some mini munchies like, peanuts, crackers, bread, etc.
d. Make sure our service tax is worth it. Many a times I've been
to restaurants that charge us service tax and can't fucking be
bothered to provide said 'service'. What the fuck am I paying the
bloody service tax for if you cannot bloody come to my table to
take my bill? One outlet I remember is this japanese restaurant.
Can't remember the name, could be sushi tei or something. I know
they had pink or red walls and white chairs. The interior was very
nice, and they sell those mochi thingies with green tea ice cream
and all. Their service was HORRIBLE, they didn't have any more
green tea mochi left and on top of that, to pay, we had to leave
our chairs and QUEUE UP to pay. Ridiculous.