Did anyone take the aeroline coach bus before?
Last week , my sis was taking the
coach bus back to kl from singapore.While we reach there at 530 pm
sharp , we found out that the bus is
already left. According to the aeroline staff (named Fila one
more girl), the bus left at 5.32pm according to their time. But
when a senior staff (June Sim) came up, she said the bus will
always wait for the late customer and sure will leave at 5.35pm.
Then when we tell the senior staff that her junior staff said the
bus was boarding by 5.32pm, and ask her where is the another 3 min
gone? She stun out and start to get another rubbish words to cover
again. lol
Furthermore,
our time shown to us that the time we reach bus stop is 5.30pm
sharp and we are not late at all!
But this is not the main thing make
us damn unhappy, we are very unsatistfied their customer service.
When we gone to their counter and ask whether got any solution to
help us ? She list out two way of solution, First way is give us
the feedback form and ask us write down the issue and waiting for
refund.The second solution is buy a new ticket for another time,
and filled in the feedback form ask for refund also!!!DAmn funny,
right?Do you think this is call a solution ?? They
never help us to solve our problem but to acquire more business for
themselves.I thought the objective of aeroline want to
provide a good services which is equivalent to the air flight, but
end up what we get.And one more funny thing, this is the first time
I had met up a customer service staff ask customer make a complaint
to the media, since they are so welcome we do it, I had post it to
the sg forum, so please help me spread it out and let more ppl know
this is what the ***A++**customer service of
aeroline.
