Mount Elizabeth

Dhandayati SG

Hi,

I was admitted to Mount E hospital on 15 Oct 2008. but was not treated well there and decided to left the hospital on the same day. i paid for everything there (around 632 sgd) on 15 Oct 2008.

Today 1 Nov 2008, i got letter of invoice from Mount E again for other services charges around 171 sgd. the letter of invoice printed date is 23 Oct 2008. I was totally shocked....

Has anyone experience this with Mount E ? can this be categorized as cheating/fraud to me as their customer ?

Can anyone refer me to an organization to make a complaint about this ?

please help!! :(

corebooster SG

hey.

call Mount E, and clarify lah

u come here ask, no1 can help u 1.

u ask the hospital what is the invoice about, u haven ask, den want to complain lah, cheating n fraud. wth.

sgboy SG

The bill that you received on the day of discharge is called the   Interim Bill (Temporary Bill). After several days, 1-2 weeks, you will receive a final bill. The final bill amount should be the same as the Interim bill unless: [1] charges to interim bill have not been paid, outstanding, [2] other charges have not been invoiced in the interim bill.

For these private hospital, they will list each and every item you use, such as medication, equipment, dressings, etc.. They will attach along with the final bill.

Unless you can justify that you did not use, then you can clarify with them and ask for refund. But I don't think they would charge for things that you don'y use.

I don't see any form of cheating and fraud. If they did not charge you at the time of discharge, they have the rights to charge you at a later date.

sgboy SG

The bill that you received on the day of discharge is called the Interim Bill (Temporary Bill). After several days, 1-2 weeks, you will receive a final bill. The final bill amount should be the same as the Interim bill unless: [1] charges to interim bill have not been paid, outstanding, [2] other charges have not been invoiced in the interim bill.

For these private hospital, they will list each and every item you use, such as medication, equipment, dressings, etc.. They will attach along with the final bill.

Unless you can justify that you did not use, then you can clarify with them and ask for refund. But I don't think they would charge for things that you don'y use.

I don't see any form of cheating and fraud. If they did not charge you at the time of discharge, they have the rights to charge you at a later date.

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