On 25th May and
1st June, I no longer received the quality of customer
service from the front line staffs. Prefer to be served by my
friendly and caring staff called Jessica. She is the one who give
advice and promotes the company products to me before I sign up for
each accounts. I would always remember her welcome me when I enter
and wish me well before I leave.
Her attitude towards customers are
her friends, hence I never felt every dollar I had are too small to
deposit. She promotes the products after listens to what customers
needs. She reminds the customers the important of saving for
raining days. Jessica possesses a good PR skill and goes extra mile
to help every customer. I used to spend as much as I earned.
However with her advice, I managed to grow my ‘pots of
gold’.
Now she no longer up on the
frontline, neither the other staffs had the set of PR skills and
communication between customers. How to give feedback to the
company and rate their service? Personally, I feel they lacked of
smile, friendly and lower their tone when approach their customers.
I felt threaten if served by the fat lady in the centre and the end
of the table who had loud voice and fierce looks on their face.
They don’t talk more to customer about open new accounts. Their
style is ‘take your money and make your way to the exit fast’,
don’t sit too long and ask questions. Not a word to say thank you
for using NTUC Thrift or ‘please come again to open new accounts’.
No one will tell a customer how to grow their money with NTUC
Thrift. Hence it like they are being paid and not happy to do their
job.
Only Jessica managed to remind and
advise customers to invest with NTUC Thrift. Her positive comments
give customers good impression. She had a lot of experience and
understanding of every customer’s ability to save money into NTUC
Thrift. I’m surprised she could extend her help to show her concern
why withdraw or close an account with NTUC Thrift. She really
showed concern and she had the customer best interest as well as
the NTUC Thrift. She doesn’t want to lose her customers.
Since Jessica no longer in the
frontline and just to thank her and appreciate her all these years
of serving me, I would always remember to give a small token of
gifts before I leave NTUC Thrift. She would not waste paper of
printing and let me know how much I had in each account. Her
service is very much the same as OCBC, UOB and financial advisers
as they would show your figures on their computer screen. As far as
I know, it my money what so private that I can’t see. I def will
trust and open new accounts with Jessica.
Sad to say, I am truly unhappy with
the service anymore. Therefore I’m thinking of closing my account
with NTUC Thrift, if their service hasn’t improved.