"I have read our previous communication
with you, and I'm sorry that all of your concerns were not
resolved. I can assure you that we do strive to exceed our
customers' expectations, but we did not accomplish that in this
case. Please allow me to try to provide a resolution for
you.
I offer my sincere apologies regarding
this issue and can understand your frustration about the delay in
shipping the order. I see that your order was placed with the
standard shipping method has entered shipping. I have given the
reason for the delay below.
I have checked your order # and can
confirm that we are currently preparing it for shipment. We should
be able to ship your package in advance of the date estimated on
our web site, so we expect your order will arrive within 3-5
business days from the date it is shipped.
Once it has shipped, we will send you an
e-mail message confirming the date, contents, and method of your
shipment."
