The Singapore Tourism Board (STB) has suspended the
license of travel agency Deal Travel since June 4.
STB said in a statement on Friday (June 24) that the
suspension was because the agency had not submitted the necessary
documents to verify its compliance with the minimum financial
requirements mandated by the Travel Agents Regulations.
The board had also received complaints from Deal
Travel's business partners regarding significant payments owed by
the agency.
"During the period of suspension, Deal Travel is
required to fulfil its existing contractual obligations to its
customers but not allowed to accept new travel bookings," said
STB.
It advised consumers affected by the suspension to
contact the travel agency about the status of their booking or
refund, or approach their insurance providers, the Consumers
Association of Singapore or the Small Claims Tribunal for
assistance, where appropriate.
STB has a list of licensed travel agents in Singapore
at the Travel Related Users' System (Trust) website, https://trust.yoursingapore.com.
The statement comes after e-commerce platform Ensogo,
which previously bought over Deal.com.sg, abruptly closed its
Kallang offices on Monday.
The details of Deal Travel on the Trust website lists
its contact website as Deal.com.sg, and an e-mail address with the
domain of Ensogo. Calls to its offices are also directed to
Ensogo.
Ensogo also announced through the Australian Securities
Exchange, where it is listed, that it would be shutting down its
South-east Asian business units.
ST