SINGAPORE: Credit card customers in Singapore have
reported suspicious transactions charged to them through the
digital media portal, the App Store, on iTunes.
They suspect that their iTunes account had been
hacked into.
They also believe that their credit card information
had been compromised.
At least six customers told Channel NewsAsia that they've been
affected.
One reported unauthorised transactions of up to S$7,000.
Customers of several banks, including DBS, UOB, Standard Chartered
and Citibank, reported similar experiences.
One of those affected is Ms Ong, who said she had not used her
iTunes account for two years.
But she was shocked when she received her credit card bill for
February.
"When I called the credit card company and asked whether there are
similar case ongoing, they couldn't quite give me an answer. They
actually mentioned that they can terminate my card and issue me a
new card. At the same time, they can conduct an investigation but
it will take 60 days. So, in the meantime I don't really need to
make payment for these two unauthorised transactions, but I have to
wait till 60 days later for the report to be out," said Ms Ong, a
customer of Standard Chartered Bank.
One of the affected banks, UOB, has investigated the unauthorised
transactions and has reimbursed the full amount to its
customers.
It reminded customers to check their credit card statements and
alert the bank if they find discrepancies in their
statements.
- CNA/ck