SINGAPORE: Public hospitals, polyclinics and
national speciality centres continued to score favourably with the
public, with a strong showing in overall satisfaction
level.
76 per cent of patients gave them the thumbs up and
79 per cent said they would recommend the services of public
healthcare institutions to others. The polyclinics also improved on
their previous performance in 2009.
Overall satisfaction with the National Healthcare
Group Polyclinics (NHGP) edged up 7 percentage points to 80 per
cent and for the SingHealth polyclinics (SHP), up six points to 75
per cent.
The recommendation level for NHGP was at its all-time high at 80
per cent and for SHP, at 72 per cent.
The Patient Satisfaction Survey 2010 results were confirmed by an
independent survey company commissioned by the Ministry of
Health.
Nearly 12,000 patients participated in the survey from September to
December 2010.
This is the seventh MOH Patient Satisfaction Survey conducted to
assess the level of patient satisfaction, compare performance among
the healthcare institutions, and to gather suggestions for
continual service improvement.
Patients were asked to rate their level of satisfaction with the
institutions, and whether they would recommend the services to
other patients.
-CNA/ac